[support@lissorae.com]

Terms of Service

Last updated: June 26, 2026

Welcome to Lissorae.

These Terms of Service govern your access to and use of the Lissorae website, online store, products, content, features, tools, and related services collectively referred to as the “Services.”

The Services are operated by Lissorae and powered by Shopify, which enables us to provide our online store and related shopping experience.

By accessing our website, creating an account, placing an order, or using any part of the Services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you should not access or use the Services.

1. Online Store Terms

By using the Services, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You may not use our website, products, or Services for any illegal, unauthorized, harmful, or fraudulent purpose.

You agree not to violate any applicable laws, including but not limited to consumer protection laws, intellectual property laws, data privacy laws, and online commerce regulations.

2. Account Registration

You may be able to create an account on our website to view your order history, manage certain preferences, save information, or access a more personalized shopping experience.

When creating an account, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account login details, including your username, password, and any other access credentials.

You are responsible for all activity that occurs under your account.

You agree not to share your account credentials with anyone else.

If you believe your account has been accessed without authorization, you should contact us immediately at support@lissorae.com.

We reserve the right to suspend, restrict, or terminate accounts that we believe are being used fraudulently, unlawfully, or in violation of these Terms.

3. Privacy

Your use of the Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, create an account, place an order, communicate with us, or otherwise use the Services.

If there is a conflict between these Terms of Service and our Privacy Policy regarding the collection, processing, or disclosure of personal information, the Privacy Policy will control.

4. Relationship with Shopify

Our store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process orders, accept payments, support checkout, and provide certain commerce-related features.

Information you provide through the Services may be transmitted to and processed by Shopify and other third-party service providers as necessary to operate the store, fulfill orders, process payments, prevent fraud, improve the Services, and support customer experience.

For more information about how your personal information is handled, please review our Privacy Policy.

5. Product Information

We do our best to present product descriptions, product images, ingredients, pricing, availability, and other information as accurately as possible.

However, we do not guarantee that all product information is always complete, current, accurate, or error-free.

Product packaging, appearance, ingredients, colors, textures, and details may vary slightly from the images shown on our website.

We reserve the right to modify, update, discontinue, or limit the availability of any product at any time without notice.

6. Skincare Disclaimer

Lissorae products are cosmetic skincare products.

Our products are designed to support the appearance of clearer-looking skin, targeted blemish care, and beauty-first skincare routines.

Our products are not intended to diagnose, treat, cure, or prevent any disease, medical condition, infection, or skin disorder.

Individual results may vary depending on skin type, skin condition, lifestyle, environment, usage, and other personal factors.

If you have sensitive skin, allergies, severe acne, cystic acne, painful blemishes, open wounds, irritation, eczema, dermatitis, or any medical skin condition, you should consult a dermatologist or qualified healthcare professional before using our products.

Discontinue use if irritation, redness, discomfort, swelling, burning, or any adverse reaction occurs.

7. Product Use

You agree to use Lissorae products only as directed.

For BlemishVeil Microcrystal Patches, follow the instructions provided on the product packaging, product page, or instruction leaflet.

Do not use the product on broken skin, irritated skin, infected areas, open wounds, or near the eyes unless the product is specifically designed for that area.

Do not reuse patches.

Keep products out of reach of children.

By purchasing and using our products, you acknowledge that you are responsible for reading the product instructions, ingredient list, warnings, and usage recommendations before use.

8. Orders

When you place an order, you agree to provide accurate and complete billing, shipping, contact, and payment information.

We reserve the right to refuse, cancel, or limit any order at our discretion.

Reasons for order cancellation may include, but are not limited to:

• suspected fraud,

• payment issues,

• incorrect product pricing,

• product unavailability,

• incorrect shipping information,

• violation of these Terms,

• suspicious or unauthorized activity.

If your order is cancelled after payment has been processed, we will issue a refund to your original payment method where applicable.

9. Pricing and Availability

All prices are listed in the currency shown at checkout.

Prices are subject to change at any time without notice.

We reserve the right to correct pricing errors, product errors, or availability errors at any time, including after an order has been placed.

We are not responsible for typographical errors, display errors, or technical errors related to pricing, promotions, or product information.

10. Payment

Payment must be completed at checkout.

We accept the payment methods displayed on our website at the time of purchase.

Orders will not be processed until payment has been successfully authorized or received.

Payment processing may be handled by Shopify, payment processors, banks, card networks, or other third-party providers.

We do not store full credit card information on our servers.

11. Shipping

Shipping times are estimates only and are not guaranteed.

Lissorae is not responsible for delays caused by shipping carriers, customs, holidays, weather, incorrect addresses, high-volume periods, or events outside our control.

Once an order has been shipped, you will receive tracking information when available.

Customers are responsible for ensuring that their shipping address is correct before placing an order.

For more information, please review our Shipping Policy.

12. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Because our products are skincare items designed for direct skin contact, opened, used, unsealed, or tampered products cannot be returned for hygiene and safety reasons.

To request a return or report an issue with your order, contact us at support@lissorae.com.

13. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, bundles, free shipping offers, or limited-time deals.

Promotions are subject to change, cancellation, or expiration at any time.

Discount codes must be entered at checkout and cannot be applied retroactively after an order has been placed.

Only one discount code may be used per order unless otherwise stated.

We reserve the right to refuse, cancel, or modify promotions if we suspect abuse, fraud, or misuse.

14. Reviews, Feedback, and User Content

If you submit reviews, photos, videos, testimonials, comments, feedback, or other content to Lissorae, you grant us permission to use, reproduce, edit, publish, display, and share that content for marketing, advertising, website, email, social media, and business purposes.

You agree that any content you submit will not be false, misleading, offensive, illegal, defamatory, harmful, or infringe on the rights of others.

We reserve the right to remove or refuse any user-submitted content at our discretion.

15. Intellectual Property

All content on the Lissorae website, including but not limited to logos, brand names, product names, images, text, graphics, icons, packaging designs, videos, website design, and other materials, is owned by or licensed to Lissorae.

You may not copy, reproduce, modify, distribute, sell, exploit, or use any Lissorae content without our prior written permission.

The names “Lissorae,” “BlemishVeil,” and related branding elements are part of our brand identity and may not be used without permission.

16. Prohibited Uses

You agree not to use the Services for any prohibited purpose, including but not limited to:

• violating laws or regulations,

• infringing intellectual property rights,

• submitting false or misleading information,

• uploading harmful code, malware, or viruses,

• attempting to access accounts or systems without authorization,

• interfering with website security,

• collecting personal information from others,

• placing fraudulent orders,

• abusing promotions or discount codes,

• harassing, threatening, or harming others,

• using the Services for spam or unauthorized advertising.

We reserve the right to terminate or restrict your access to the Services if we believe you have violated these Terms.

17. Third-Party Tools, Links, and Services

Our website may include third-party tools, links, integrations, payment processors, analytics services, advertising platforms, shipping services, or other external services.

These third-party services may have their own terms, privacy policies, and practices.

We are not responsible for the content, accuracy, privacy practices, policies, or actions of third-party websites or services.

Your use of third-party services is at your own risk.

18. Service Availability

We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

We may update, modify, suspend, or discontinue any part of the Services at any time without notice.

We are not liable for any interruption, delay, technical issue, or loss resulting from your inability to access or use the Services.

19. Disclaimer of Warranties

The Services and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Lissorae makes no warranties, express or implied, regarding the Services or products, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or availability.

We do not guarantee that the Services will be free from errors, viruses, interruptions, or harmful components.

We do not guarantee specific skincare results.

20. Limitation of Liability

To the fullest extent permitted by law, Lissorae and its owners, employees, partners, suppliers, service providers, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the Services or products.

This includes, but is not limited to, damages related to loss of profits, loss of data, skin reactions, product misuse, shipping delays, unauthorized account access, or inability to use the Services.

Your use of the Services and products is at your own risk.

21. Indemnification

You agree to indemnify, defend, and hold harmless Lissorae, its owners, employees, partners, suppliers, service providers, and affiliates from any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising from:

• your breach of these Terms,

• your misuse of the Services,

• your misuse of our products,

• your violation of any law,

• your violation of any third-party rights,

• your submission of false, misleading, or harmful content.

22. Governing Law

These Terms of Service shall be governed by and interpreted according to the laws applicable to Lissorae’s place of business, unless otherwise required by applicable consumer protection laws.

If required, you should replace this section with the appropriate legal jurisdiction for your registered business.

23. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the Services after changes are posted means you accept the updated Terms.

24. Contact Information

If you have questions about these Terms of Service, please contact us at:

Lissorae
Email: support@lissorae.com
Business address: [Insert business address]