Refund policy

Shipping Policy

At Lissorae, we carefully prepare every order so your BlemishVeil ritual arrives safely and beautifully.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to the United States.

Additional countries may be added in the future.

Shipping Times

Estimated delivery times:

  • Standard Shipping: 5–12 business days

  • Express Shipping, when available: 3–7 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, holidays, weather conditions, or high-volume periods.

Shipping Rates

Shipping rates are calculated at checkout.

We may offer free shipping promotions from time to time, such as:

Free shipping on orders over $50.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Lissorae is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, please contact us immediately at [support@lissorae.com].

We cannot guarantee that changes can be made after an order has been processed.

Lost or Delayed Packages

If your package appears delayed, please first check your tracking link.

If your order has not arrived within the estimated delivery window, contact us at [support@lissorae.com] with your order number and we will help investigate.

Lissorae is not responsible for delays caused by the shipping carrier, customs, incorrect addresses, or events outside our control.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • your order number,

  • clear photos of the damaged package,

  • clear photos of the damaged product.

We will review your request and help find a suitable solution.

Contact

For shipping questions, contact us at:

[support@lissorae.com]

Return & Refund Policy

We want every Lissorae customer to feel confident when shopping with us.

Because our products are skincare items designed for direct skin contact, we follow strict hygiene standards.

Returns

For hygiene and safety reasons, we cannot accept returns on opened, used, or unsealed skincare products.

To be eligible for a return, the item must be:

  • unused,

  • unopened,

  • in its original packaging,

  • in the same condition that you received it,

  • returned within 14 days of delivery.

To request a return, please contact us at [support@lissorae.com] with your order number.

Please do not send any product back without contacting us first.

Non-Returnable Items

We cannot accept returns for:

  • opened skincare products,

  • used products,

  • products with broken seals,

  • items damaged after delivery,

  • sale items,

  • gift cards,

  • products purchased from unauthorized sellers.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [support@lissorae.com].

Please include:

  • your order number,

  • photos of the product,

  • photos of the packaging,

  • a short description of the issue.

If your claim is approved, we may offer a replacement, store credit, or refund depending on the situation.

Order Cancellations

If you need to cancel your order, contact us as soon as possible at [support@lissorae.com].

We can only cancel orders that have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

Results Disclaimer

Skincare results vary from person to person. Lissorae products are designed to support the appearance of clearer-looking skin and targeted blemish care, but we do not guarantee specific results.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

For severe, persistent, or painful acne, please consult a dermatologist or qualified healthcare professional.

Contact

For return or refund questions, contact us at:

[support@lissorae.com]

Privacy Policy

This Privacy Policy describes how Lissorae collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or purchase from our store, we may collect the following information:

  • name,

  • email address,

  • shipping address,

  • billing address,

  • phone number,

  • payment information,

  • order history,

  • IP address,

  • device information,

  • browser type,

  • website activity,

  • marketing preferences.

Payment details are processed securely by our payment providers. We do not store full credit card information on our servers.

How We Use Your Information

We use your information to:

  • process and fulfill your orders,

  • send order confirmations and shipping updates,

  • provide customer support,

  • manage returns, refunds, and exchanges,

  • improve our website and customer experience,

  • prevent fraud and protect our store,

  • send marketing emails or SMS messages when you have opted in,

  • personalize your shopping experience.

Email and SMS Marketing

If you sign up for email or SMS marketing, we may send you product updates, promotions, skincare tips, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the instructions in our SMS messages.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, understand website performance, and support advertising efforts.

Cookies may help us:

  • remember your cart,

  • understand which pages are visited,

  • measure advertising performance,

  • personalize content,

  • improve website speed and functionality.

You can control cookies through your browser settings.

Sharing Your Information

We may share your information with trusted service providers who help us operate our business, including:

  • Shopify,

  • payment processors,

  • shipping carriers,

  • fulfillment partners,

  • email and SMS marketing platforms,

  • analytics providers,

  • advertising platforms,

  • fraud prevention services.

We only share information necessary for these providers to perform their services.

We do not sell your personal information.

Advertising

We may use advertising platforms such as Meta, TikTok, Google, or Pinterest to show relevant ads.

These platforms may use cookies, pixels, or similar technologies to understand your activity and measure ad performance.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including order processing, customer support, legal compliance, fraud prevention, and business records.

Your Rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you,

  • request correction of your information,

  • request deletion of your information,

  • opt out of marketing communications,

  • restrict certain data processing,

  • request a copy of your data.

To make a request, contact us at [support@lissorae.com].

Data Security

We take reasonable steps to protect your personal information.

However, no online transmission or storage method is 100% secure. We cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact

For privacy questions, contact us at:

[support@lissorae.com]

[business address]

Terms of Service

Welcome to Lissorae.

These Terms of Service govern your use of our website and your purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms of Service.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You may not use our products or website for any illegal or unauthorized purpose.

Product Information

We do our best to display product descriptions, images, ingredients, prices, and availability as accurately as possible.

However, we do not guarantee that all information on our website is always complete, current, or error-free.

Product packaging, appearance, and details may vary slightly from images shown on the website.

Skincare Disclaimer

Lissorae products are cosmetic skincare products.

They are designed to support the appearance of clearer-looking skin and targeted blemish care.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary.

If you have sensitive skin, allergies, severe acne, painful blemishes, or a medical skin condition, consult a dermatologist or qualified healthcare professional before use.

Discontinue use if irritation occurs.

Orders

When you place an order, you agree to provide accurate, complete, and current information.

We reserve the right to refuse or cancel any order for reasons including:

  • suspected fraud,

  • incorrect pricing,

  • product unavailability,

  • incomplete customer information,

  • violation of these Terms of Service.

If your order is cancelled after payment, we will issue a refund to your original payment method.

Pricing and Availability

Prices are subject to change without notice.

We reserve the right to modify or discontinue any product at any time.

We are not responsible for pricing errors, typographical errors, or product availability issues.

Payment

All payments must be completed at checkout.

We accept the payment methods shown on our website.

Your order will not be processed until payment has been successfully received.

Shipping

Shipping times are estimates and are not guaranteed.

Lissorae is not responsible for delays caused by carriers, customs, incorrect addresses, weather, holidays, or events outside our control.

For more details, please review our Shipping Policy.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Because our products are skincare items designed for direct skin contact, opened or used products cannot be returned for hygiene reasons.

Intellectual Property

All content on this website, including text, images, graphics, logos, product names, branding, and design elements, is owned by or licensed to Lissorae.

You may not copy, reproduce, distribute, sell, or use our content without written permission.

User Comments and Submissions

If you submit reviews, feedback, photos, or other content to Lissorae, you grant us the right to use, reproduce, edit, publish, and display that content for marketing, advertising, and business purposes.

You agree not to submit content that is false, offensive, illegal, harmful, or violates the rights of others.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or policies of third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Lissorae is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or products.

Your use of our website and products is at your own risk.

Indemnification

You agree to indemnify and hold Lissorae harmless from any claim or demand arising from your breach of these Terms of Service or your violation of any law or third-party rights.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

Changes will be posted on this page.

Your continued use of the website after changes are posted means you accept the updated Terms.

Contact

For questions about these Terms of Service, contact us at:

[support@lissorae.com]

[business address]